Frequently Asked Questions
Clear answers about our corporate location, retail operations, procurement, fulfillment, payments, shipping and policies.
Where is Ventura Group Holdings LLC based?
VENTURA GROUP HOLDINGS LLC is a Florida limited liability company with its corporate presence in Davenport, Florida, United States.
Where are products fulfilled?
Local inventory, retail operations and fulfillment are supported in Venezuela through VENTURA SPORT, C.A., based in Punta Cardón, Falcón.
Which markets do you currently serve?
Our current focus includes Venezuela, Colombia, Aruba, Curaçao and Bonaire. Availability may vary by product, service and destination.
Can I request a product that is not in stock?
Yes. Selected products may be evaluated through our procurement-by-request process. Availability, price and applicable terms are confirmed before purchasing begins.
How long does delivery take?
Delivery timing depends on product availability, destination, carrier service, customs processing and the order type. Estimated timing is communicated when the order is confirmed.
Who processes the commercial payment?
For transactions contracted with Ventura Group Holdings LLC, the U.S. company is the commercial seller and payment recipient. Payment services may be provided by third-party payment processors.
Can an order be cancelled?
Cancellation eligibility depends on the order stage. Stock orders may be cancellable before fulfillment begins, while procurement orders may become non-cancellable once purchasing has started. See our Cancellation Policy.
What is your return and refund policy?
Eligibility depends on the type of order, product condition and applicable order terms. Stock and special procurement orders can have different conditions. See our Returns & Refunds Policy.
Who is responsible for customs duties?
Unless otherwise stated in writing, international customers are responsible for destination-country duties, taxes, customs charges and import requirements.