Shipping Policy

Last updated: September 10, 2026

Order Processing

Processing time depends on product availability, order verification and whether the purchase is from stocked inventory or a procurement-by-request order. Estimated processing information is provided with the applicable order or quotation.

Fulfillment Origin

Physical products may be prepared and fulfilled from Ventura’s operating infrastructure in Punta Cardón, Falcón, Venezuela.

Current International Markets

Ventura currently focuses on Venezuela, Colombia, Aruba, Curaçao and Bonaire. Shipment availability remains subject to carrier service, product type and import restrictions.

Delivery Estimates

Any estimated delivery date is an estimate rather than a guarantee. Transit may be affected by customs, carrier schedules, weather, public authorities and other events outside Ventura’s control.

Shipping Charges

Shipping charges are shown or communicated before order confirmation when available. Special procurement or international shipments may require a separate logistics quotation.

Customs and Import Charges

Unless expressly stated otherwise in writing, recipients are responsible for import duties, destination taxes, brokerage costs and other customs charges.

Incorrect Addresses

Customers are responsible for providing accurate delivery information. Additional costs resulting from an incorrect or incomplete address may be charged to the customer where legally permitted.

Lost or Damaged Packages

Customers should contact Ventura promptly if a package is materially delayed, lost or arrives damaged. Ventura will review available carrier records and applicable order terms to determine the next step.