Returns & Refunds Policy
Return and refund conditions for stocked merchandise and procurement-by-request orders.
Last updated: September 10, 2026
Stocked Products
Return eligibility for stocked products depends on the product condition, reason for return, original packaging where applicable and the terms communicated with the purchase. Customers should contact Ventura promptly after receiving an order if a return is requested.
Procurement and Special Orders
Procurement-by-request and special-order products may have restricted or no return eligibility after Ventura or its supplier has begun purchasing. The applicable conditions are communicated before the customer confirms the procurement order.
Non-Returnable Conditions
Used, altered, materially damaged or incomplete products may be ineligible for return except where applicable law requires otherwise.
Refund Review
Approved refunds are issued according to the original commercial terms and, where feasible, the original payment method. Shipping, customs, duties or third-party charges may be non-refundable unless the refund is required by law or expressly approved by Ventura.
How to Request a Return
Email contact@venturagroupholdingsllc.com with the customer name, order reference, product, reason for the request and supporting photographs where relevant.